SENCO
PROBLEM & SOLUTION
SENCO’s website was experiencing technical issues with its dealer locator and warranty service systems, which were critical for its customers.
Our team was brought on to troubleshoot and resolve these issues, as well as to provide ongoing maintenance and support for the website. We began by migrating the website from SENCO’s internal hosting to the Azure cloud platform, which provided better scalability and performance, as well as improved security features. We then turned our attention to the dealer locator and warranty service systems, which we identified as the main issues on the website.
To solve the issues with the dealer locator system, we first identified the outdated and incorrect information that was causing confusion for SENCO’s customers. We then worked with the offshore team to make updates to the system and add new features, such as the ability to search for dealers and service centers by ZIP code or product type. By making these changes, we were able to ensure that customers could quickly and easily find local dealers and service centers, which helped to improve their overall experience.
For the warranty service system, we identified issues with broken links and outdated information. We worked to fix these issues and also added new features, such as the ability to submit warranty claims online. These changes helped to streamline the warranty service process and make it more convenient for SENCO’s customers.
Throughout the project, we encountered a number of challenges, including technical issues with the Sitefinity platform. However, by working closely with SENCO and using our technical expertise, we were able to overcome these challenges and implement effective solutions.
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FEATURES
Our team identified issues with SENCO’s dealer locator system and worked to update and improve it. We added new features, such as the ability to search for dealers and service centers by ZIP code or product type, and we made updates to ensure that the system was accurate and up-to-date.
We also focused on improving SENCO’s warranty service system, which was causing issues for its customers. We fixed broken links and updated the system with new features, such as the ability to submit warranty claims online.
Our team provided ongoing maintenance and support. This included monitoring the website for issues and addressing any problems that arose, as well as providing technical support to SENCO’s internal team.
OUR APPROACH TO SENCO
We take a collaborative and data-driven approach to every project we work on. When we first began working with SENCO, we took the time to understand their goals and challenges so that we could develop a customized plan to meet their needs.
Throughout the project, we maintained open lines of communication with SENCO’s internal team, providing regular updates and seeking feedback to ensure that we were on track to meet their objectives. We also worked closely with SENCO’s offshore team, collaborating on development and testing to ensure that the final product met their requirements.
Our approach to problem-solving is rooted in data analysis and testing. We identified issues with SENCO’s website by analyzing user data and feedback, and then worked to develop and test solutions to those problems. By taking a data-driven approach, we were able to make informed decisions and produce results that were effective and efficient.
Overall, our approach to working with SENCO was focused on collaboration, communication, and data analysis. By working closely with SENCO’s internal and offshore teams, we were able to develop and implement solutions that met their needs and exceeded their expectations. We believe that this approach is the key to successful project outcomes and look forward to applying it to future projects.
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